New Home Demonstration & Handover Training


Do you have difficulty getting the heating and programmer systems information across to your customers in an easy to understand way?

Do you cringe at the thought of telling your customers that shrinkage is normal?

IF THE ANSWER IS YES, then you DEFINITELY need our help!

Click on a course below to find out more.


New Home Demonstration Training

We call our New Home Demonstration Training – ‘Harmony’. Why? Because three key elements need to come together to make it a success – Customer, Demonstrator and Home.

“We’ve seen our demo scores increase.”Andy Backhouse
Divisional Construction Director
Bellway Homes Wales

Perhaps you worry about standing in front of customers or perhaps you feel you don’t have the essential skills and knowledge to do a ‘first class’ home demonstration?

If so, you need our New Home Demonstration Training.

Presented in a real house to give you real hands-on experience.

Whether you’re new to the industry or wanting to refresh your skills and knowledge, our New Home Demonstration Training will give you the understanding of what and how items in a new home should be demonstrated to your customer.


You’ll discover:

  • How you can bring every single feature of a room and the house to life
  • How to improve your product knowledge
  • Simple secrets to become a professional presenter so you’ll feel more in control
  • How to make your customers feel right at home
  • How to easily improve your customer satisfaction scores

Call us on 01793 848455 for more information

KEY FEATURES

The course covers:

Understanding your processes and developing team work

The importance of a good home demonstration

Essential preparation (customer, you and home)

Essential presentation techniques

How to deliver a great home demonstration

Controlling the customer and dealing with difficult questions

Physical walk-through of a new home inside (outside time permitting)

Programme Details:

How long, how many, who and where?

A half day training course – tailored to your processes

Two sessions run in a day

Maximum of 10 delegates per session

Run in a stock plot, view home or show home

Location – development of your choice

Free Easy User Guides

Free telephone support

 


New Home Handover Training

NB: For maximum effect it is advised that the Handover Course be run straight after the Home Demonstration course making a full day session.

“Practical handover training I learned a great deal from”Helen Barnsley
Customer Care Manager
Lovell Midlands

We call our Handover Training – ‘Handing over the Baton’. One split second is all it takes to drop the baton and the race is lost. And that’s all it can take at the handover for a customer to go from Very Satisfied to Very Dissatisfied.

Handing over a new home is one of the most emotional experiences anyone can go through. It may be an everyday occurrence for you but it’s a special moment in your customer’s lives.

It’s stressful and if not done right, can break the customer experience.

Once you’ve completed our training, we guarantee your handovers will be exceptional.


You’ll discover:

  • Why the handover can be such an emotional experience – it may be an everyday occurrence for you but it’s a special moment in your customer’s lives
  • Simple secrets to make sure that your customer feels ‘Special and Valued’
  • How to build your reputation as an approachable and caring developer
  • How to easily improve your customer satisfaction scores

Call us on 01793 848455 for more information

KEY FEATURES

The course covers:

Understanding your processes and developing team work

How to make the handover experience exceptional

Essential preparation (customer, you and home)

How the mood of both customer and the handover team can determine the outcome

Why combining a demonstration and handover can lead to unhappy customers

Programme Details:

How long, how many, who and where?

A half day training course – tailored to your processes

Maximum of 10 delegates per session

Run in a stock plot, view home or show home

Location – development of your choice

Free Easy User Guides

Free telephone support

 


First Fix or Pre-plaster Training

“The training was invaluable, it’s really empowered the team.”Emma Warden-Nevins
Formerly Customer Service Supervisor
Linden Homes Western

Being able to view their new home early on in the build stage is an exciting experience for new home owners but it has to be planned correctly.

There can be obstacles and objections to overcome. Being able to deal with these and at the same time ensure that you give the customer all the information you can is sometimes challenging.

The aim of this course is to make sure that both site and sales are well prepared as well as the customer, understanding exactly what the meeting is about and the benefits of seeing their home at this crucial stage of the building programme.


You’ll discover:

  • How being part of this experience can help customers understand more about their new home
  • How to help build that essential relationship between site, sales and customers
  • How it enables customers to feel part of the construction process
  • How to easily improve your customer satisfaction scores

Call us on 01793 848455 for more information

KEY FEATURES

The course covers:

Understanding your processes and developing team work

How the customer visiting at this stage can influence the rest of the customer journey

Essential preparation (customer, you and home)

Controlling the customer and dealing with difficult questions

Programme Details:

How long, how many, who and where?

A two hour training course – tailored to your processes

Three sessions run in a day

Maximum of 10 delegates per session

Run in a meeting room/boardroom

Location of your choice

 




Accredited CPD Courses
Our New Home Demonstration Training and Handover Training courses have been accredited by the CPD Standards Office. Any delegates attending these training courses can be issued with a CPD Certificate of Attendance which they can use within their formal CPD record for a professional body, institute or employer.